Nest Organics wants you to be fully satisfied with your purchase. We are a small, family-owned business and try to accommodate needed exchanges and returns to the best of our ability.
*Please call us at 1-828-258-1901 for a return authorization prior to returning any product*
Online Purchases: refund or store credit issued for unused items with original receipt/proof of purchase and tags attached, in perfect re-sale condition.
Items damaged in shipping or otherwise defective are eligible for refund or replacement
If item is returned because you changed your mind, a restocking fee of 15% will be charged.
Original shipping costs are non-refundable
Shipping costs related to a return are the responsibility of the customer.
In-store purchases: Exchange for store credit only within 14 of purchase. Item must have original tags, receipt, and be in perfect re-sale condition to exchange.
Defective items are eligible for a refund or replacement.
There are no refunds or exchanges on mattresses, pillows, or any other bedding items.